New Qwest vows better management of customer service.
By David Wichner, The Arizona Daily Star, Tucson Knight Ridder / Tribune Business NewsWell, because Denver-based Qwest Communications has made from the brink of bankruptcy by the telephone company to the new leadership has promised to improve customer service and its image tarnished Polish.
Qwest officials acknowledge the makeover still some time and that the promises of improved service, was arrested by customers.
The latest commitment came to mid-2000 on telecommunications loyalty Qwest Communications International buys-west of USA and its new management promised to improve service, was as poor as some employees have been troubled to wear their uniforms in public opinion.
Given that the new effort is observed in Arizona, where more than 95 per cent of the population - some 2.9 million telephone lines - according to Qwest for phone service.
While the Department of complaints began to fall in recent years, Qwest’s image makeover May, too late for some customers.
“I am sick and tired of the fight against taxes, I did not, and if you try to call, it takes a long time to get it, correct,” said Tucsonan Rose Torcende, a person at home, said it was over $ 100 during 2001 for a DSL modem, she came itself without opening the box.
“When there is another company, I would like to change,” she added.
Qwest hopes to win back the confidence of customers and its 7000 employees.
“He takes his time,” said Patrick Quinn, was appointed president of Qwest’s Arizona operations in October.
First changes focus on improving the complaint by the company handling process, with more hours of after-sales service, increasing staff training and efforts to save transfers to call several customers.
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